BOD FAQ
Frequently Asked Questions
What is a Swag on Demand store?
A Swag on Demand store enables your team to offer branded merchandise without maintaining inventory. Products are produced and shipped only when an order is placed, eliminating the need for bulk purchasing or storage. To use a Swag on Demand store, an active Sendoso Swag on Demand subscription is required.
Do I need a Sendoso subscription?
Yes. An active Sendoso subscription is required to take advantage of all the features available with your company store.
What types of items can I include in my company store?
Your company store can feature a wide range of branded products, including apparel, drinkware, office essentials, tech accessories, promotional items, and seasonal merchandise.
How long does it take to set up a company store?
The average setup time for a company store is approximately 8 - 12 bussiness days, depending on the level of customization and the merchandise selected. Throughout the implementation, our team will collaborate with you to ensure your store is configured, branded, and ready for a successful launch.
How much does shipping cost?
- Cost includes domestic shipping to the contiguous 48 U.S. states.
- For international shipping, estimated surcharges are:
- EMEA: +USD $60–65
- APAC: +USD $65–70
- LATAM: +USD $80–85
Who will support my team throughout the company store setup process?
Your team will receive dedicated support from start to finish. Fahrenheit Stores will oversee the design, configuration, and launch of your company store, ensuring it aligns with your branding and business goals. Your Sendoso Customer Success Manager will provide guidance on the Sendoso platform and oversee fulfillment, ensuring a smooth and coordinated experience throughout the project.
Request Store Process
What is this store for?
This store helps you explore Sendoso-branded products and submit requests for items you'd like to include in your Sendoso account. Your order helps us understand what products and variants you're interested in.
Do I need to pay for anything?
No. You will receive a 100% discount code from your Sendoso contact. Use it at checkout to submit your request at no cost.
What happens after I place an order?
We’ll create branded mockups based on the products you selected. You’ll receive them for review and approval. Only after approval will the products be created in the Sendoso platform.
Can I make changes after submitting my request?
Yes! You can request edits to the designs during the mockup stage.
If you’d like to add additional products after submitting your request, simply reach out to your Sendoso contact to receive a new 100% discount code and place a new request.
Will I receive the items I added to my cart?
Not immediately. Your order serves as a request only. Once your mockups are approved and the products are added to the Sendoso system, you will be notified. You’ll then be able to place official orders directly through your Sendoso platform.
Timeline & Delivery
How long does it take to receive mockups after submitting my order?
Mockups are typically delivered within 5-7 business days* after your order is submitted. Timing may vary based on volume and custom requests.
When will I receive the actual products?
Once you approve your mockups, the products are created in the Sendoso system. Delivery timing depends on the fulfillment process through Sendoso, but this typically takes 1-2 weeks* after approval. You'll be notified when items are ready or shipped.
Can I track my order?
Since this is a mockup and internal fulfillment process, you won't receive a typical tracking link at checkout. You’ll be updated via email once mockups are ready and when the final products are being processed.
What if I need my items urgently?
If you’re working on a tight deadline, please include the required date in the Order Notes section during checkout or contact. We’ll do our best to prioritize your request.
*For requests of more than 25 products, turnaround time may be longer.